Tier 1 Help Desk

Morrisville, NC 27560

Posted: 10/08/2018 Employment Type: Contract Industry: Information Technology Job Number: 79973
Overview
This position will be responsible for the installation, maintenance, and general support of all hardware and software systems. In this role you will perform desktop support duties (i.e. answering help desk tickets, dealing with user issues, etc.). You will provide tier 1 technical support for many end users and work with system engineers where appropriate in providing resolution for all IT support issues.  
 
  • Responsibilities include:
  • Providing round the clock, 7 days a week, on-site support with on-call support duties rotating between team members.
  • Resolving hardware and software trouble tickets within set timeframes.
  • Perform troubleshooting and working with hardware and software issues.
  • Repairing and upgrading of PC hardware, printers, monitors and other peripheral devices.
  • Performing preventative maintenance for all the various devices throughout the environment.
  • Accurately maintain an asset record of all the installed and spare equipment.
  • Perform other duties as required or assigned.
    Overview
    This position will be responsible for the installation, maintenance, and general support of all hardware and software systems. In this role you will perform desktop support duties (i.e. answering help desk tickets, dealing with user issues, etc.). You will provide tier 1 technical support for many end users and work with system engineers where appropriate in providing resolution for all IT support issues.  
     
    • Responsibilities include:
    • Providing round the clock, 7 days a week, on-site support with on-call support duties rotating between team members.
    • Resolving hardware and software trouble tickets within set timeframes.
    • Perform troubleshooting and working with hardware and software issues.
    • Repairing and upgrading of PC hardware, printers, monitors and other peripheral devices.
    • Performing preventative maintenance for all the various devices throughout the environment.
    • Accurately maintain an asset record of all the installed and spare equipment.
    • Perform other duties as required or assigned.
Education/Job Requirements
  • Recent A+ and Net+ certifications (REQUIRED). Additional certifications and training is a plus.
  • A customer service background and experience with desktop support for many end users in a large environment.
  • Strong verbal and written communication skills and be detailed oriented with the ability to work in fast-paced, team-oriented environment.
  • Good interpersonal skills and an ability to work with others.
  • Strong organization skills and ability to manage a constantly changing workload.
  • Ability to provide exceptional quality customer service and support.
 
Due to the characteristics of this environment, candidates will need to pass a security and criminal background check as a condition of employment. 

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