Sr. Engineering Customer Service Representative

Camarillo, CA 93012

Posted: 11/06/2019 Employment Type: Contract Industry: Engineering Job Number: 80436

Job Description

Our fast paced aerospace manufacturing client is looking for a skilled and energetic temporary Customer Service Representative to support the engineering department.
Responsible for: Sales quotations, inquiries, sales support and related administrative duties.
Position Duties
Essential functions of the position include, but are not limited to:
  • Enhance the customer’s perception of client by providing excellent customer support on all issues, as well as a professional, positive & team first attitude.
  • Assist the Business Unit Manager in fostering excellent communication and teamwork.
  • Review sales inquiries and respond accordingly based on input from the Business Unit Team.
  • Review RFQ’s; prepare quote file and quotation in line with department procedures.
  • Verify Program information with customer at time of quotation including but not limited to platform and application and document this on the quote.
  • Coordinate with engineering, operations and other related functions to facilitate completion, processing and recording of Contract Reviews.
  • Work with Contracts Administrator to pulse customer feedback via Customer Satisfaction Surveys.
  • Assist Business Unit Manager in the distribution of sales and promotional materials to customers and representatives.
  • Respond to all incoming calls, e-mails and faxes for designated customers in a timely manner and other customers as requested.
  • Coordinate with operation teams for customers’ expedite, de-expedite and status update requests and communicate with customers proactively.
  • Correspond with customers with respect to receipt of order, prices, shipping information, clarification of requirements, order acknowledgment and any other information as needed.
  • Handle Order Entry, Change Order, Invoicing and processing of Pick Lists.
  • Closing of Files.
  • Participate in process improvement meetings.
  • Perform other duties as required.

Job Requirements

2+ years of recent customer service experience in a manufacturing environment.  Must have excellent communication, written and oral skills.
Education, Experience and Skills:
Minimum two years in sales support, customer service, or contract administration function.  Experience in custom part manufacturing, distribution, and/or overhaul and repair beneficial.  Effective oral and written communication skills; accuracy in daily work is essential.  Professional demeanor and ability to remain calm and professionally diffuse difficult situations with the Customer.  Good organization skills. Proficiency in Microsoft Office software environment.  Computer literacy in Word and Excel or equivalent spreadsheet programs.  Fundamentals of business and accounting beneficial.  AS400 MAPICS experience a plus. 
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