Quality Manager

Gardena, CA 90248

Posted: 09/20/2018 Employment Type: Direct Industry: ADMIN Job Number: 79954
POSITION SUMMARY
Provide, implement, and administer quality assurance and continuous improvement programs within the facility. This position has organizational freedom and unrestricted access to top management for resolution of quality management issues. The Quality Manager will report to the site General Manager, and will have a close working relationship with unrestricted access to the Vice-President of Quality& Compliance and top management for resolution of QMS issues.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)

Quality System Improvement: Improve the company's Quality performance by facilitating atransition from a reactive quality system relying on inspection to a proactive type of quality systemthat is integrated into the manufacturing process, eliminating quality issues at the source. This willinclude: a) Reviewing the entire quality system and processes and making changes as necessary. b)Establish/maintain and manage process improvement metrics to ensure a reduction in customerescapes to near zero. c) Focus on using root cause analysis and corrective action to eliminate qualityissues. d) Working closely with the engineering and operations organizations to build a quality focusinto their processes. e) Reviewing all program plans prior to production for quality compliance. f)Conducting and coordinating required product inspections and ensure products are up to customerquality standards. g) Reducing customer escapes, including the reduction of specific incidents andnumber of defective products per total products shipped. Assure completion of root cause andcorrective action analysis when escapes occur, and ensure that the process in place is effective andefficient. h) Overseeing quality processes during production.
Quality Metrics: Establish and implement quality metrics throughout the organization in order to
measure the quality performance with the ultimate goal of reducing scrap, rework, and improving the efficiency and discipline of the Quality organization. This will include:
a) Reviewing the entire Quality process and identifying which key metrics need to be established in order to improve overall quality. Metrics to be measured include scrap, rework, first pass yield, cost of quality, cost of poor quality, and escapes.
b) Integrating the Quality Metrics into the company’s new ERP System, ensuring that the system is providing the information needed to fully measure the company’s quality performance.
c) Implementing metrics into the organization and gaining buy-in from Managers throughout the company so that each organization will take ownership over their metrics performance. Lead training as necessary for all departments to ensure all employees understand how and why metrics are measured.
d) As metrics are established, identify areas for improvement and make the necessary changes to ensure improvements are taking place.
Organizational Development: Manage and motivate the quality team. Assess team performance, create individual performance plans, and implement strategic replacements as needed. Ensure a high-quality team with greater capacity and increased initiative. Supervise personnel and operations with sound operating principles according to company policies and procedures. Ensure that any necessary training is provided for the quality team for individuals that need further development.
Maintenance of Certification: Maintain NADCAP and all other relevant certification registrations with a high level of system compliance. Sustain outside audits and recertification audits as required.
Customer Interface: Develop strong working relationships with counterparts (quality leadership) at customer companies. Work diligently to resolve customer issues in a timely manner and improve communication. Responsible for maintaining a cost-effective quality system that meets customers’ requirements and other product approvals. Provide quality support for customer quality audits, customer source audits, customers’ failure analysis, customer design reviews, and sales visits. Act as a liaison with external parties on matters relating to the quality system and product quality
Education:
Bachelor's Degree (four year college or technical school): Required
Experience:
15 plus years of experience in Aerospace
Computer Programming Platforms, SPC programs, and Simulators
Computer Skills:
Proficient in Microsoft Office
 
Competency Statement(s)

Accountability - Ability to accept responsibility and account for his/her actions.

Accuracy - Ability to perform work accurately and thoroughly.

Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.

Reliability - The trait of being dependable and trustworthy.

Business Acumen - Ability to grasp and understand business concepts and issues.

Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.

Responsible - Ability to be held accountable or answerable for one’s conduct.

Communication, Oral - Ability to communicate effectively with others using the spoken word.

Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.

Conflict Resolution - Ability to deal with others in an antagonistic situation.

Organized - Possessing the trait of being organized or following a systematic method of performing a task.

Strategic Planning - Ability to develop a vision for the future and create a culture in which the long range goals can be achieved.

Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.

Presentation Skills - Ability to effectively present information publicly.

Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.

Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.

Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

Relationship Building - Ability to effectively build relationships with customers and co-workers.

Communication, Written - Ability to communicate in writing clearly and concisely.

Decision Making - Ability to make critical decisions while following company procedures.

Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

Judgment - The ability to formulate a sound decision using the available information.

Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.

Management Skills - Ability to organize and direct oneself and effectively supervise others.

Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.

Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

Conceptual Thinking - Ability to think in terms of abstract ideas.

Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people.

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