Customer Service Rep

Camarillo, CA 93012

Posted: 07/31/2019 Employment Type: Contract to Hire Industry: Engineering Job Number: 80331
We are looking for a highly skilled Customer Service Representative to assist with communication with suppliers. 
 
Essential functions of the position include, but are not limited to:
  • Enhance the customer’s perception of SAI by providing excellent customer support on all issues, as well as a professional, positive & team first attitude.
  • Assist the Product Line Manager in fostering excellent communication and teamwork.
  • Review sales inquiries and respond accordingly based on input from the Product Team.
  • Review RFQ’s; prepare quote file and quotation in line with department procedures.
  • Verify Program information with customer at time of quotation including but not limited to platform and application and document this on the quote.
  • Coordinate with engineering, operations and other related functions to facilitate completion, processing and mailing of Contract Reviews.
  • Work with Contracts Administrator to pulse customer feedback via Customer Satisfaction Surveys.
  • Assist product line manager in the distribution of sales and promotional materials to customers and representatives.
  • Respond to all incoming calls, e-mails and faxes for designated customers in a timely manner.
  • Assist Contracts Administrator in an effort to expedite (as required) and deliver product on time.
  • Correspond with customers with respect to receipt of order, prices, shipping information, clarification of requirements, and any other information as needed.
  • Assist Contracts Administrators in Order Entry, Invoicing and processing of Pick Lists.
  • Creation of Print and Specs.
  • Closing of Files.
  • Perform other duties as required.
 
Besides excellent telephone communication skills and good attitude, we are looking for.....

Education, Experience and Skills:
  • Minimum two years in sales support, customer service, or contract administration function.  Experience in custom part manufacturing, distribution, and/or overhaul and repair beneficial.
  • Effective oral and written communication skills; accuracy in daily work is essential.
  • Professional demeanor and ability to remain calm and professionally diffuse difficult situations with the Customer. 
  • Good organization skills.
  • Proficiency in Microsoft Office software environment.
  • Computer literacy in Word and Excel or equivalent spreadsheet programs. 
  • Fundamentals of business and accounting beneficial. 
  • AS400 MAPICS experience a plus. 
 
For more information contact Sara at 714 901-3804 Ext 22 or [email protected]
 
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