Customer Service Rep

Camarillo, CA 93012 | Contract

Post Date: 02/27/2018 Job ID: HQ3010 Industry: Technical Pay Rate: Market
Responsible for: Sales quotations, inquiries, sales support and related administrative duties.

Position Duties
Essential functions of the position include, but are not limited to:
  • Enhance the customer s perception of the client by providing excellent customer support on all issues, as well as a professional, positive & team first attitude.
  • Assist the Product Line Manager in fostering excellent communication and teamwork.
  • Review sales inquiries and respond accordingly based on input from the Product Team.
  • Review RFQ s; prepare quote file and quotation in line with department procedures.
  • Verify Program information with customer at time of quotation including but not limited to platform and application and document this on the quote.
  • Coordinate with engineering, operations and other related functions to facilitate completion, processing and mailing of Contract Reviews.
  • Work with Contracts Administrator to pulse customer feedback via Customer Satisfaction Surveys.
  • Assist product line manager in the distribution of sales and promotional materials to customers and representatives.
  • Respond to all incoming calls, e-mails and faxes for designated customers in a timely manner.
  • Assist Contracts Administrator in an effort to expedite (as required) and deliver product on time.
  • Correspond with customers with respect to receipt of order, prices, shipping information, clarification of requirements, and any other information as needed.
  • Assist Contracts Administrators in Order Entry, Invoicing and processing of Pick Lists.
  • Creation of Print and Specs.
  • Closing of Files.
  • Perform other duties as required.
    Two Roads is an Equal Opportunity Employer: EEO/AA/M/F/Veteran/Disability
  • Education, Experience and Skills:

    Good phone skills and excellent customer service

    Minimum two years in sales support, customer service, or contract administration function. Experience in custom part manufacturing, distribution, and/or overhaul and repair beneficial. Effective oral and written communication skills; accuracy in daily work is essential. Professional demeanor and ability to remain calm and professionally diffuse difficult situations with the Customer. Good organization skills. Proficiency in Microsoft Office software environment. Computer literacy in Word and Excel or equivalent spreadsheet programs. Fundamentals of business and accounting beneficial. AS400 MAPICS experience a plus.

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