Two Roads Professional Resources, Inc.
http://www.2roads.com/files/2016/09/logo-sm.png
http://www.2roads.com
http://www.2roads.com
Application Administrator
Costa Mesa, CA 92626
Posted: 02/11/2021
2021-02-11
2021-04-07
Employment Type:
Direct
Industry: Information Technology
Job Number: 82797
Job Description
Job Overview (General)
- Work closely with the Project Manager, implementation team and key stakeholders to understand requirements for software installation, software limitations, IT technical specifications, hardware, architecture and testing of the applications.
- Support and maintain Company software products & solutions, working closely with Company Software Engineers and Customer"s System/Application administrators. Tasks include: troubleshooting; installing, removing, upgrading and performance optimization of software/licenses; assisting in the successful deployment and ongoing operations of Company products/solutions on both internal and customer networks.
- Provide technical (Level 2/Level 3) support for applications. Support the Company or customer"s analyst in troubleshooting both application and business process issues preventing successful operation of the Company Software/Solutions.
- Troubleshoot ancillary (non-proprietary) software & applications; network; and hardware due to issues preventing execution, optimal performance, connections, security, etc. of Company products/solutions on internal and customer premise.
- Expectation is to grow into a subject matter expert (SME) on installing, upgrading and troubleshooting Company products/solutions. Including understanding compatibility issues with ancillary interfacing applications and network.
- Work closely with Company Product Development & Quality Assurance departments across the globe to both understand existing installation/upgrade processes & best practices; and future direction of products in terms of compatibility and impact across a network.
Job Description (Detail)
- Support Project Managers to
- Monitor application performance, troubleshoot issues & outages of Company software/solutions on premise or virtual on customer servers.
- Performance tune Company software products
- Troubleshoot ancillary (non-proprietary) software & applications; network; and hardware due to issues preventing execution, optimal performance, connections, security, etc. of Company products/solutions on internal and customer premise.
- Acquire various debug/applicable log files from databases, Company products, application servers, etc. etc.
- Perform Company software product Fresh installations and/or upgrades
- Assist in troubleshooting network servers, routers, firewalls, monitoring tools and technology tools in terms of their impact to the in support of Company products and solutions.
- Work closely with both Company and customer System Administrators for smooth installations, upgrades and issue resolution involving Company software products.
- Ensure Company software application security is enforced for both software and solution.
- Build an internal knowledge capture (within Microsoft Team Channel) with technical documentation, manuals and lessons learned regarding Company products and solutions.
- Submitting PD tickets for enhancements or bugs, along with timely follow-up until resolution.
- Plan, coordinate, test, and communicate changes, upgrades/maintenance schedules, and new services with Company and clients, ensuring business operations will operate correctly in current and future environments.
- Set up administrator and service accounts of applications.
- Work closely with Company and Customer Office on Audits and Analysis to ensure appropriate controls and audit logs are in place
- Work closely with various Company Product Development (PD) & Quality Assurance (QA) departments keeping abreast of both latest installation tips/tricks, deployment procedures, compatibility and product technologies.
- Develop test plans to verify logic of new or modified applications
- Other duties may include scripting or light programming using JAVA or JavaScript
Job Requirements
Qualifications
Soft Skills:
- Resourcefulness, methodical thinking and complex problem-solving aptitude is a required skill in this role. Able to diagnose and resolve problems quickly is a must as 65% of this role will be troubleshooting.
- Required to have the patience to communicate with a variety of interdisciplinary teams and users.
- Ability to provide outstanding customer service and a good listener
- Ability to work through ambiguous work situations is required
- Required (4) E"s - brings energy, energize those around them, proven ability to execute (counted on to simply deliver) and edge (to think out of the box, extrapolate/interpolate from the core task) and Passion.
- Being a Team player is required
- Very strong English verbal communication is required to interface with both Company and Customer administrators.
- Very strong English Technical writing skills is required to document procedures, etc.
- Meticulous and document centric thinking is required
- Ability & willingness to be the subject matter expert in supporting, maintaining, and complex applications is required
- Ability quickly understand workflow and process requirements of business units related to the application is required
Hard Skills (Required):
- Exposure to System Administrator, Network Administrator or similar role
- Exposure to UNIX
- Exposure to Microsoft Exchange Server
- Exposure to firewalls
- Exposure to concepts of networks (VLAN, LAN, WAN, VPN)
- Knowledge of DHCP / DNS Servers, TCP/IP
- Knowledge of Microsoft Operating Systems and LINUX
- Knowledge of Base Linux User/File Permissions, and software installations via RPM
- Knowledge of system security (e.g. Single-sign-on, Kerberos) Experience in process automation, best practice approach, technology efficiency, and effectiveness
- Hands-on experience installing, configuring, tuning & optimizing Oracle enterprise level databases.
- Hands-on experience installing enterprise level applications on servers
- Hands on experience configuring and monitoring network and application load balancers.
- Hands-on experience with database backup/recovery
- Hands-on experience with patch management
- Hands on experience extracting and reading log files
- Hands on experience with VMWare and proper use of data recovery standards & tools .
- Hands on experience with the creation of basic installation steps & summaries.
- Hands on experience with Troubleshooting issues that may arise with Java web servers (e.g.: JBoss, Websphere, etc.)
- Hands on experience Configuring/Installing the following:
- Single-sign-on ( SSO)
- Ability to create scripts in JavaScript & JAVA or other language
- Review trends in applications to identify discrepancies
- Experience with Application Servers such as:
- Jboss
- WebSphere
- Tomcat
- WebLogic
- E.g.
- Making a service / Application deployment
- Configuration changes in standalone.xml
- Steps related to setting up a new instance
- Configuring JAVA options
- Garbage collection
- Troubleshooting
- E.g.
- License servers
- DB password changes
- JAVA
- SSL Certificates / HTTPS services
Preferred Qualifications (Major Plus)
- Hands on experience installing Oracle Database (major plus)
- Hands on experience & knowledge Configuring and/or Using Teamcenter (major plus)
- Hands on experience & knowledge Configuring SAP (major plus)
- Hands on experience & knowledge Configuring ENOVIA (major plus)
- Hands on experience & knowledge Configuring PTC PLM (major plus)
- Hands on experience & knowledge with other Product Lifecycle Management (PLM) & Product Data Management (PDM), Enterprise Resource Planning (ERP) Manufacturing Execution systems (MES), Maintenance-Repair-Overhaul (MRO) systems (major plus)
- Troubleshooting knowledge in the following areas or with the following products
- Servers: Windows Server, SuSE Linux Enterprise Server
- Hands on experience configuring Apache
- Knowledge of Windows Server 2008 R2, Windows Server 2012 R2, SuSE Linux Enterprise Server 11 and 12, Red Hat Enterprise Server 6.4, 7
- Familiarity with localization
− Windows 10, 8 and 7
− Browsers (and their security configurations for use with Web Applications)
- Internet Explorer - IE 11
- Google Chrome - Google Chrome 40 and above
- Firefox - Firefox 49 and above
- Edge - Edge 25 and above
− Databases e.g. MS SQL
− LDAP Servers & Microsoft Active Directory
− JAVA Application servers: Weblogic, WebSphere, Tomcat / JBoss
− UNIX
−
Education:
- Bachelor's Degree in Computer Science/Computer Engineering/Information Technology/Industrial Engineering (major plus)
- Relevant experience may be considered