Support Analyst

Rancho Cordova, CA | Contract

Post Date: 08/04/2017 Job ID: HQ2771 Industry: Technical Pay Rate: Market
Provide Talent Management System end-user & management support:
  • Provide general administrative support to corporate (LMS) learning management and talent management system users
  • Support the management of learner profiles (validating access, password reset support, reviewing transcripts, etc.)
  • Support the management of the training customer service inbox and phone calls to troubleshoot and resolve issues and requests
  • Report generation and distribution
  • Other various duties as assigned

    Desired candidate has system, software support (preferably with LMS/Talent management SAAS experience)
    Two Roads is an Equal Opportunity Employer: EEO/AA/M/F/Veteran/Disability
  • Good attention to detail and analytics
  • Ability to multi-task and work efficiently in fast-paced environment
  • Advanced PC Skills required: Word, Outlook, Excel, PowerPoint
  • Excellent written and oral communication skills

    Desired Skills:
  • SumTotal Learning Management System experience highly preferred
  • Experience providing administrative support for learning systems for 5,000+ users
  • Experience supporting training organization

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