Field Service Technician - Mechanical

Auburn, WA 98001

Posted: 11/29/2021 Employment Type: Direct Industry: Labor Job Number: 83051

Job Description

SUMMARY:   The primary objectives of the Service technician are (1) the proficient repair and service of the customer's equipment, (2) to maintain good communication and working relationships with customers, peers and management, (3) to represent and sell the entire company, (4) to be profitable with direct labor billing.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
 
Repair all types of equipment that RHSI sells and services.
 
Update training and skills on a continuing basis.
 
Train other employees as needed.
 
Maintain a profitable billing level.
 
Follow all Service Department procedures.
 
Communicate with assigned Field Supervisor.
 
Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
 
Communicate all options to customers before proceeding with work.
 
Have the necessary tools to perform repair and scheduled service work.
 
Complete jobs within quoted time limits when applicable.
 
Maintain a clean and orderly (inside and outside) vehicle.
 
Maintain an accurate assigned parts inventory, if applicable.
 
Represent the entire company at all times.
 
Pass Raymond Certification and re-certification if applicable.
 
Maintain good working knowledge of customers and equipment in assigned areas.
 
Maintain an acceptable driving record as established by the company's insurance carrier.
 
Report accidents whether self or customer.
 
Account for 100% of available time during working hours.
 
Must be willing to work overtime when necessary.
 
Must coordinate all overtime with assigned supervisor.
 
Must follow all procedures in the company's Employee Handbook.
 
Must follow safety procedures and use good judgment in regards to safety.
 
Must be willing to work out of town as necessary.
 
Establish a positive rapport with customers.
 
Perform other specific duties and projects as assigned by the Service Supervisors or Managers.
 

Job Requirements

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
Must be self motivated and able to manage time efficiently.
 
Must be customer oriented.
 
Able to exhibit professional behavior at all times.
 
Willing to follow mandates and procedures of the Service Department.
 
Self starter.
 
Ability to deal with customers on a face to face basis.
 
Maintain a sound working relationship with other technicians and fellow workers.
 
Posses good organizational skills.
 
Must pass all available certificates appropriate to the position.
 
Sound working knowledge of basic D.C. electricity, basic A.C. electricity, SCR, transistor and microprocessor-based motor controls, wire guidance, internal combustion and diesel engines.
 
Must be able to take direction.
 
Must be able to communicate by telephone, in writing, and in person.
 
Must be a team player, i.e., to work with peers.
 
Sound working knowledge of hydraulic systems.
 
Sound mechanical abilities.
 
Able to organize efficiently.
 
Must maintain a clean, neat and professional appearance.
 
Able to work in conjunction with other departments as needed.
 
Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
 
Motivated to continuous self development and training.
 
Willing to assume more responsibility as required.
 
EDUCATION and/or EXPERIENCE
High school diploma, general education degree (GED) or equivalent.  Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience.
 
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