IT Services Technician

Hawthorne, CA | Contract

Post Date: 05/24/2017 Job ID: HQ2700 Industry: IT Pay Rate: Market
Our client is looking for an IT Support Specialist to provide support to our user community. To be successful, this person must be self-directed, motivated, organized, and results-driven. This person must have excellent listening skills, and is required to have excellent oral and written communication skills. As a motivated technologist, this person must understand current technologies, and must be continuously exploring and experimenting with new technologies


  • Document, deploy, and support a wide range of technologies used by the teams at SpaceX
  • Work closely with the IT Systems, Networking, Applications, and Information Security.
  • Supporting Windows & iOS operating systems.
  • Supporting Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, Microsoft SharePoint, and Lync/Office Communicator
  • Assist with WebEx, Skype, and other video conferencing technologies.
  • Demonstrated knowledge in both wired and wireless network technologies.
  • Knowledge of emerging technologies (latest and greatest hardware/software).
  • Ability to prioritize issues to make independent judgment calls to resolve urgent and critical matters.
  • Can-do attitude, defaulting to yes, we will figure out a way
  • Desire to not rest until problems are solved.
  • Ability to proactively test for possible failure scenarios and consider edge cases.
  • Excellent written, verbal and phone communication skills are a must.
    Two Roads is an Equal Opportunity Employer: EEO/AA/M/F/Veteran/Disability
  • Basic Qualifications:

  • 2+ years of experience managing Windows systems. Work experience building, deploying, and supporting computer systems within a mid to large enterprise environment.

  • Willing to work extended hours or weekends as necessary.
  • Able to lift 25lbs unassisted.

    Required Skills and Experience

  • Windows 7, 8, 10 (Advanced Knowledge)
  • Registry functions (Structure, Keys, etc.)
  • Network troubleshooting and support
  • Encryption (Bitlocker, etc.)
  • Hardware configuration and troubleshooting
  • File share server management
    * Network print infrastructure
  • Microsoft Office
  • Web browsers (Chrome, Firefox, Internet Explorer)
  • Anti-virus / anti-malware software
  • Client Certificates (ADCS, enrollment, etc.)
  • Software VPN clients (Cisco, etc.)
  • Task sequence imaging (SCCM preferred)
  • Software deployment (SCCM preferred)
  • Active Directory User and Computer account management
  • Active Directory Creation and management of distribution and security groups
  • Exchange Client connectivity, rules, and configuration
  • DNS and DHCP management
  • iOS and Android troubleshooting

    Preferred Skills and Experience

  • macOS interaction with Active Directory (Kerberos, etc.)
  • Keychain/Certificates
  • Terminal commands
  • Encryption (FileVault)
  • Microsoft Office on Mac

  • OS Installation/configuration
  • Terminal commands (Bash)
  • Basic package installation
  • Filesystem configuration/mounting local and remote filesystems
  • Driver installation
  • Certificate management

  • Cisco Switch Interface

  • Recipient mailbox management

    ITAR Requirements:

    To conform to U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

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